Forrester white paper: The total economic impact of RingCentral Contact Center


RingCentral Contact Center is an omnichannel and collaborative cloud-based contact centre platform.

It helps organisations deliver a better customer experience and improve agents' productivity and work environment.

RingCentral Contact Center offers extensive functionality and can be readily integrated with adjacent systems. It is highly reliable and scales easily, enabling organisations to accommodate seasonal peaks or ongoing growth.

With RingCentral Contact Center, the interviewed organisations were able to not only deliver a better customer and agent experience but also decrease their contact center costs.

The IT director at an enterprise software company summed up its impact by noting: "there are so many things we can do with RingCentral Contact Center that we couldn't do before."

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