Public programs make up the backbone of American life, and yet they are frequently plagued with process issues that result in poor customer experience (CX) outcomes and chips away at the residential satisfaction in the delivery of government services.

Near the end of 2021, the White House released an Executive Order (EO) targeting this issue. As part of a greater effort to rebuild trust in government, the EO increased pressure on Federal agencies to “design and deliver services in a manner that people of all abilities can navigate.” In other words, it was a call to repeal the Time Tax.

In this Okta quiz, assess your agency’s level of preparedness for the next era of public service.

Fill out the form to take the quiz.

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