Category: Uncategorized
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State of Service 5th Edition
State of Service 5th Edition Tendéncias e percepqöes de mais de 8.000 profissionais de atendimento ao cliente em todo o mundo Na quinta edição do nosso relatório “State of Service”, a Salesforce Research entrevistou 8.050 profissionais de atendimento ao cliente para determinar: Como as organizações de serviços continuam a se adaptar a um ambiente de…
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Marketing Intelligence Report
Marketing Intelligence Report Insights de mais de 2.500 profissionais de marketing do mundo inteiro sobre dados, análises e privacidade na era Digital First Para a terceira edição do nosso relatório de inteligência de marketing, a Salesforce entrevistou mais de 2.500 tomadores de decisão da área de marketing ao redor do mundo para descobrir: Como os…
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Dicas fresquinhas para aumentar seu sucesso em vendas
Dicas fresquinhas para aumentar seu sucesso em vendas Nem todos os clientes em potencial são iguais. Antes de investir um tempo na sua argumentação comercial, é preciso conferir se seu produto é uma boa opção para os clientes em potencial que você encontrou. Para isso, você precisará de uma ligação de qualificação. Na ligação de…
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State of Service 5th Edition
State of Service 5th Edition Perspectivas y tendencias de más de 8000 profesionales del área de servicios al cliente de todo el mundo En la quinta edición del informe “State of Service”, Salesforce Research encuestó a 8050 profesionales del área de servicios al cliente para obtener la siguiente información: Cómo las organizaciones de servicio siguen…
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The Evolution of Intelligent Bots
The Evolution of Intelligent Bots Digital businesses need to be more innovative and agile to keep up with the volatile and complex bots of the future. Businesses’ internal fraud and security teams have to collect and analyze extensive data points in order to track, detect, and stop these bots as soon as they appear. As…
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6 Pillars of Future-Proof Attack Detection
6 Pillars of Future-Proof Attack Detection Nearly all industries have seen a recent rise in attacks across the digital front-end, despite significant investment in talent and technology. That’s because fraudsters have become more adept at evading long-standing detection methods by spoofing their IP and device fingerprint. Today’s attack pattern requires a defense-in-depth approach to fraud…
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The Evolution of Intelligent Bots
The Evolution of Intelligent Bots Digital businesses need to be more innovative and agile to keep up with the volatile and complex bots of the future. Businesses’ internal fraud and security teams have to collect and analyze extensive data points in order to track, detect, and stop these bots as soon as they appear. As…
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The Economics of Account Takeover Attacks
The Economics of Account Takeover Attacks Fraudsters make a living out of abusing various websites. For an attack to be successful, it requires the fraudster to have strong tech skills and comes at a cost, especially if the target website is well protected. You know what it’s like to try to defend against a deluge…
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How to Create the Identity Experience Your Customers Want
How to Create the Identity Experience Your Customers Want Today, success in customer identity and access management (CIAM) relies heavily on an excellent customer experience coupled with security that simply works. But it’s not always easy to know which aspects of a CIAM solution customers are looking for. That’s why, in this report, we surveyed…
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Build Trust, Not Barriers: That’s the Loginless Future
Build Trust, Not Barriers: That’s the Loginless Future In the near future, traditional logins will no longer be the dominant form of access. Today’s ubiquitous login boxes, with their user ID and password fields, will be replaced with user-centric systems that favor convenience (without sacrificing security or privacy) and that are built on trust. However,…