Author: Marketing User

Beyond chatbots: Applying AI in CX Industry leaders share innovative ways their companies are actually applying AI in customer service. Getting inspired by successful use cases to understand where to start applying AI in a customer experience organization. How to leverage AI to build better customer experiences. Leveraging AI to empower customer experience team members.…

7 proven tactics for leaner CX teams Experts share proven tactics to stretch limited CX resources to drive results. How to actually achieve more with leaner CX resources. How to streamline with AI and automation How to use data to uncover low-hanging fruit opportunities Strategic management ideas to get more out of your CX team…

How you can improve your brand’s customer self-service It covers the benefits of self-service and provides actionable strategies and examples you can use to improve customer self-service, and how to integrate self-service with human support. Demystifies how to improve a brand’s self-service resources to boost customer satisfaction and mitigate tickets/conversations Key tactics to improve customer…

Beyond chatbots: Applying AI in CX Industry leaders share innovative ways their companies are actually applying AI in customer service. Getting inspired by successful use cases to understand where to start applying AI in a customer experience organization. How to leverage AI to build better customer experiences. Leveraging AI to empower customer experience team members.…

How you can improve your brand’s customer self-service It covers the benefits of self-service and provides actionable strategies and examples you can use to improve customer self-service, and how to integrate self-service with human support. Demystifies how to improve a brand’s self-service resources to boost customer satisfaction and mitigate tickets/conversations Key tactics to improve customer…

AI Readiness Checklist for Customer Experience A checklist outlining what customer experience leaders should do to get ready to successfully implement AI in their organization. Implementing AI in your customer experience organization is an important part of adoption, but it’s challenging to get it right – so you must have a solid strategy for a…

7 proven tactics for leaner CX teams Experts share proven tactics to stretch limited CX resources to drive results. How to actually achieve more with leaner CX resources. How to streamline with AI and automation How to use data to uncover low-hanging fruit opportunities Strategic management ideas to get more out of your CX team…

AI Readiness Checklist for Customer Experience A checklist outlining what customer experience leaders should do to get ready to successfully implement AI in their organization. Implementing AI in your customer experience organization is an important part of adoption, but it’s challenging to get it right – so you must have a solid strategy for a…

The state of AI adoption in Telecom and the road ahead Telecom’s primary AI battleground, preferred approach, risks, and the way forward AI adoption in the telecom industry has reached a clear transition point. A global survey of 300 telecom executives and in-depth interviews across four regions, show that AI is moving decisively from pilots…

5 THINGS TO AVOID WHEN MARKETING TO HR PROFESSIONALS With more than 190,000 HR professionals worldwide, marketing to human resources (HR) professionals is no easy feat. If you’re looking to sell your product to HR leaders, it’s critical to understand how they buy and why. HR decision-makers want products that help them hire and retain…