Author: Marketing User
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Join the 75% of contact centers investing in AI this year
Join the 75% of contact centers investing in AI this year How AI is used in the contact center is changing at an incredible speed. ICMI recently surveyed the contact center community in the executive report, “The State of AI in the Contact Center,” to provide a snapshot in time as AI-powered contact center tools…
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Join the 75% of contact centers investing in AI this year
Join the 75% of contact centers investing in AI this year How AI is used in the contact center is changing at an incredible speed. ICMI recently surveyed the contact center community in the executive report, “The State of AI in the Contact Center,” to provide a snapshot in time as AI-powered contact center tools…
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New Aberdeen report: Drive Results with AI-Powered CX
New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI…
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New Aberdeen report: Drive Results with AI-Powered CX
New Aberdeen report: Drive Results with AI-Powered CX Today’s contact center is more complex than their counterpart from even ten years ago due to the rise of digital channels. However, CX leaders have never had as many tools in their toolbox to step up to the challenge—and deliver superior business results. Companies that use AI…
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Digitally mature companies make bold moves with sure steps
Digitally mature companies make bold moves with sure steps. Ensure your business is ready for whatever’s on the horizon. Learn how to maintain a digitally mature mindset to increase workforce buy-in and provide an unbeatable customer experience. Digital maturity creates opportunities to… Implement emerging technologies with confidence Provide necessary resources to onboard your workforce with…
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LP Sample
Optimize customer convenience with eBook: Customer Experience Interactions (CXi) For Dummies, NICE Special Edition To win customers for life, you need to deliver personalized, efficient experiences. Adopting CXi means engaging consumers from the first point of need and guiding them through every step of their journey. Read Customer Experience Interactions (CXi) For Dummies, NICE Special…
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The state of observability 2024
The state of observability 2024 Curious about the insights shaping the future of observability? Look no further. The latest “State of Observability 2024” report from Dynatrace is packed with cutting edge research, expert analysis, and actionable trends – all coming together to build an ultimate guide for navigating the evolving landscape of observability. Staying ahead…
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Intelligente Automatisierung und Low Code: Die Basis für ein modernes Unternehmen
Intelligente Automatisierung und Low Code: Die Basis für ein modernes Unternehmen Wie können Sie Unternehmenswachstum, Innovation und Effizienz steigern, ohne die Kosten in die Höhe zu treiben? In diesem E-Book erfahren Sie, wie Sie in die Zukunft investieren UND schon heute Kosten sparen können – mit Low Code App-Entwicklung und intelligenter Automatisierung. Wenn Sie starke, skalierbare Governance und…
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2024 Gartner® Magic Quadrant™ for SIEM
Research ANALYST REPORT 2024 Gartner® Magic Quadrant™ for SIEM For the tenth consecutive time, Splunk is proud to be named a Leader in the 2024 Gartner Magic Quadrant for Security Information and Event Management (SIEM). Gartner defines SIEM as a configurable security system of record that aggregates and analyzes security event data from on-premises and…
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Top Cybersecurity Threat Detections With Splunk and MITRE ATT&CK
Research E-BOOK Top Cybersecurity Threat Detections With Splunk and MITRE ATT&CK As technologies evolve, cybercriminals have become even more sophisticated. Now more than ever, we need to reimagine and reinforce our security defenses to protect against new and existing cybersecurity threats. In this e-book, we examine some of the major threat tactics and techniques defined…