Author: Marketing User
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Beyond chatbots: Applying AI in CX
Beyond chatbots: Applying AI in CX Don’t just use AI to deflect simple conversations. Swipe these insights from industry leaders on creative ways to leverage AI in customer service. As businesses scale and customer expectations grow, CX leaders like you need to move beyond obvious AI applications to make the most of it. Get ideas…
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How you can improve your brand’s customer self-service
How you can improve your brand’s customer self-service Whether it’s going to the company’s help center, watching a video online, or checking out what other customers have to say on an online forum, most customers will attempt to solve their own customer service problems. In fact, Harvard Business Review found that 81% of consumers try…
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AI Readiness Checklist for Customer Experience
AI Readiness Checklist for Customer Experience Most CX teams are still early in their AI journey. Our AI Readiness Checklist guides you through aligning stakeholders, organizing customer data, and building a strategic rollout plan for successful AI adoption. By following these steps in our checklist, you can get your team ready to harness AI: Understand…
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More output, less overhead: 7 proven tactics for leaner CX teams
More output, less overhead: 7 proven tactics for leaner CX teams Budgets are shrinking. Headcount is down. Customer expectations keep rising. CX leaders like you are under pressure to deliver more with less – all without burning out your teams. We spoke with experts and operational leaders to bring you proven tactics. Get the guide…
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AI Readiness Checklist for Customer Experience
AI Readiness Checklist for Customer Experience Most CX teams are still early in their AI journey. Our AI Readiness Checklist guides you through aligning stakeholders, organizing customer data, and building a strategic rollout plan for successful AI adoption. By following these steps in our checklist, you can get your team ready to harness AI: Understand…
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Kustomer sample
The state of AI adoption in Telecom and the road ahead Telecom’s primary AI battleground, preferred approach, risks, and the way forward AI adoption in the telecom industry has reached a clear transition point. A global survey of 300 telecom executives and in-depth interviews across four regions, show that AI is moving decisively from pilots…
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5 THINGS TO AVOID WHEN MARKETING TO HR PROFESSIONALS
5 THINGS TO AVOID WHEN MARKETING TO HR PROFESSIONALS With more than 190,000 HR professionals worldwide, marketing to human resources (HR) professionals is no easy feat. If you’re looking to sell your product to HR leaders, it’s critical to understand how they buy and why. HR decision-makers want products that help them hire and retain…
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The Value of Extending Nasal Decolonization into the Postoperative Period for SSI Prevention
The Value of Extending Nasal Decolonization into the Postoperative Period for SSI Prevention As surgical site infections (SSIs) continue to impact patient outcomes and healthcare costs, many clinical leaders are reassessing whether current prevention protocols fully address infection risk across the entire perioperative period. While preoperative decolonization reduces bacterial burden at the time of surgery,…
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The state of AI adoption in Telecom and the road ahead
The state of AI adoption in Telecom and the road ahead A TCS research report on telecom’s primary AI battlegrounds, adoption approaches, risks, and the way forward. AI adoption in the telecom industry has reached a clear transition point. A global survey of 300 telecom executives and in-depth interviews across North America, UK, Europe, APAC…
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The state of AI adoption in Telecom and the road ahead
The state of AI adoption in Telecom and the road ahead A TCS research report on telecom’s primary AI battlegrounds, adoption approaches, risks, and the way forward. AI adoption in the telecom industry has reached a clear transition point. A global survey of 300 telecom executives and in-depth interviews across North America, UK, Europe, APAC…