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2023 State of Omnichannel Fraud Report Fraudsters are constantly evolving, adapting to new technologies and market conditions. Staying one step ahead of fraud requires understanding the latest trends- and what to do about them. Watch our TransUnion Live on LinkedIn roundtable discussion featuring participants’ recommendations for implementing smarter, more effective fraud prevention strategies that build…

Data Can Help Prevent Fraud and Bridge Constituents to Vital Services The full scope of fraud stemming from coronavirus pandemic relief funds has yet to be uncovered. Conservative estimates are at least tens of billions of dollars, but experts say it could exceed $100 billion. And still, fraudster tactics for targeting government programs continue to…

Preventing Fraudsters from Reaching Your Contact Center Attacks on contact centers increased the last two years, with over 60 percent of fraud cases originating in the call center. The inability to separate legitimate customers from potential fraudsters without requiring agent intervention (e.g., KBA) increases risk, impacts agent productivity, and degrades the customer experience. Improving operational…

Account Takeover Fraud is Rising Learn how to fight back effectively without adding unnecessary friction Account takeover (ATO) fraud is on the rise, and it can be devastating to consumers and businesses, resulting in copious chargebacks and a loss in brand trust. Consumers spend countless hours trying to resolve an attack and can lose money…

Growth in Digital Transactions is Driving Fraud Risk The TransUnion 2023 State of Omnichannel Fraud Report found digital fraud continued to rise; 4.6 percent of all customers’ digital transactions globally were suspected to be fraudulent. From 2019 to 2022 worldwide, such attempts increased by 80 percent, while digital transactions originating in the US rose 122…

State of Omnichannel Fraud 2023 In 2022, fraud returned to something more closely resembling pre-pandemic levels in 2022 — 4.6 percent of digital transactions globally were potentially fraudulent. However, with increased digital transaction volumes, the risk to organizations and individuals was even greater than before. From 2019 to 2022, digital transaction volume increased 80 percent…

Outsmart Denials with Purpose-Built Technology Denials are a constantly moving target due to factors often outside of a health organization’s control, such as new payer rules or patients switching medical plans. However, if left unresolved, denials can represent an average loss of up to 5% of net patient revenue. So, how can we get ahead…