Author: wpAdmin

UNTERSTÜTZUNG DES CUSTOMER EXPERIENCE TEAMS DURCH KI Der Erfolg Ihres Unternehmens hängt davon ab, ob Ihre Kunden das bekommen, was sie wollen und brauchen. Und um Ihr Markenversprechen konsequent einzulösen, brauchen Sie kompetente und lernwillige Mitarbeitende. Durch den strategischen Einsatz von KI in einer modernen WEM-Lösung (Workforce Engagement Management) kann Ihr Team die Zufriedenheit und…

DER AKTUELLE STAND DER CUSTOMER EXPERIENCE Knapp die Hälfte aller Unternehmen ist nicht in der Lage, mit den sich verändernden Kundenerwartungen Schritt zu halten. Doch was erwarten Verbraucher? Und worauf sollten sich Unternehmen konzentrieren, um sich vom Wettbewerb abzusetzen? Erfahren Sie dies und mehr in der europäischen Studie. Bitte füllen Sie das Formular zum Download…

FIVE WAYS LEADING BRANDS USE AI to improve customer experience and reduce costs For years, artificial intelligence (AI) has been touted to handle many issues with customer experience and organisational efficiency. There truly are countless ways to use AI to improve customer service and experience. If you’ve ever wondered where to start or how to…

FIVE TRENDSETTERS IN CX INNOVATION Building a competitive advantage through customer experience Many businesses want to be innovative and improve their customer experience (CX). But that path can be fraught with uncertainty about results. Start your “customer first” drive with modern cloud technology. It not only gives you critical metrics — to measure CX and…

SUPERCHARGE CUSTOMER EXPERIENCE TEAMS WITH AI Your business succeeds when customers get what they want and need. And to consistently deliver on that brand promise, you need an exceptional workforce. With a modern workforce engagement management (WEM) solution that strategically leverages AI, you can build a team that elevates the customer experience and increases loyalty.…

CUT COSTS, POWER PRODUCTIVITY, AND MAXIMIZE YOUR ROI. Discover how trusted AI can help you do more with less. Find out how Wiley saw a 213% ROI increase with Service Cloud Einstein. See how you can power efficient customer service when you: Automate service processes Get the latest knowledge and insights Save time with case…

DELIVER EMPATHETIC SERVICE AT SCALE. See how AI can help your business improve service and customer satisfaction. Automation and AI help your company deliver personal, empathetic support at scale. Read this IDC Spotlight report to learn how to: Scale empathetic service Increase CSAT with personalization Grow lifelong loyalty Fill out this form to download