Author: wpAdmin

What UK buyers want from sellers The UK buyer’s landscape looks different today than it did just a few years ago. Buyers and sellers can work from anywhere. Digital-savvy millennials are claiming their seat at the buyer’s table. The economy keeps shifting and budgets are tightening. When buyer trends change, go-to-market strategies must follow suit.…

Sales leaders, these 3 actions increase win rates and rep productivity Sales leaders, you’re under a ton of pressure, and the old strategies for delivering revenue won’t work in this new era of sales. So, what actions can you take to increase conversion rates and rep productivity with your existing team? Read this ebook to…

Five ways to improve digital self service and reduce contact center costs Empower digital-first paths to lower call volume. Discover 5 ways to improve digital self-service and reduce contact center costs. In an ideal world, customers are able to self-service on digital, accomplishing a long list of tasks easily and conveniently. Today, reducing digital self-service…

Recession-proof your CX In volatile times, the reflex response is to cut costs and do more with less. But cut too much — or the wrong things — and your customer experience (CX) suffers. But customers are rethinking their budgets, too. And they’re growing choosier about where to spend. Disappointing them with lackluster CX is…

The Definitive Guide to Customer Journey Analytics Your customers see every interaction as part of one connected experience. Each journey to achieve their goals is unique and they expect you to understand their preferences, behaviours, and needs. But most business teams can’t visualize behaviour outside of the channels they own. Measuring customer experience through that…

2023 Contact center buyer’s guide Finding the most effective use of resources and technology is an ongoing challenge. Trends change as markets shift, and new capabilities offer better ways of working. Even with a high-level focus on business outcomes, customer experience and employee satisfaction, you have many choices. Automation, analytics and journey orchestration all play…

Best practices: Migrating from a legacy contact center Moving to the cloud promises many benefits: increased resilience, agility, cost reduction, and most importantly, innovation. For some contact centers, planning a cloud migration is critical. As industry leaders express uncertainty about their financial situation, customer care and IT professionals must figure out how to navigate uncertainty…

Four megatrends that could threaten your contact center security Contact centers are quickly evolving to keep up with rapid technological changes. And the security measures they use to safeguard their customers, employees and company need to keep up, too. The costs of poor security are high: a tarnished reputation, loss of consumer trust and confidence,…

Five trendsetters in CX innovation How do you stand out from your competition? It starts with an optimized customer experience (CX). Many businesses want to create a great CX with innovation but are not sure of the path to get there and are challenged with uncertainty about results. See how five trendsetters used innovation in…