Author: wpAdmin
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GUÍA DEL COMPRADOR DE CONTACT CENTER 2023
GUÍA DEL COMPRADOR DE CONTACT CENTER 2023 Definiendo la tecnología que respalda las mejores experiencias de clientes y empleados, y las tendencias que impulsan la adopción Céntrese en las capacidades con beneficios a largo plazo Tome decisiones utilizando el conocimiento de las tendencias de la industria. Haga preguntas relevantes a los proveedores de tecnología Utilice…
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CINCO PASOS PARA EMBARCARSE EN LA ORQUESTACIÓN DE JOURNEYS
CINCO PASOS PARA EMBARCARSE EN LA ORQUESTACIÓN DE JOURNEYS Pasa de la personalización tradicional a la orquestación de journeys EN ESTE EBOOK APRENDERÁS: Qué es la orquestación de journeys En qué se diferencia de otros modelos Un método de cinco pasos para adoptarla La personalización es una prioridad absoluta para los responsables de la experiencia…
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MEJORA LA CX Y EL RENDIMIENTO DEL CONTACT CENTER CON LOS CUSTOMER JOURNEYS
MEJORA LA CX Y EL RENDIMIENTO DEL CONTACT CENTER CON LOS CUSTOMER JOURNEYS Elimina los ángulos muertos y mejora las experiencias en toda la empresa En muchos contact centers, las métricas específicas de cada canal y los datos aislados crean ángulos muertos que hacen que sus responsables acaben teniendo que buscar respuestas a ciegas. Con…
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Infographic: Beginning Your Personalized Commerce Journey
Infographic: Beginning Your Personalized Commerce Journey Personalize your commerce for B2B and B2C 76% of consumers are more likely to consider purchasing from brands that personalize. That’s because personalized journeys help customers stay engaged throughout the process and recognize value at every touchpoint, not just the end product. Please fill out the form to download
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Your business future awaits…
Your business future awaits… Turns out you can get something for nothing. Our new report on the future of B2B ecommerce is available now. Expect 18 pages of fresh insight, revealing how leading B2B brands are driving new developments in ecommerce. With contributions from 100 global B2B brands including Airbus, Continental and – yours truly…
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10 Strategies for Creating Personalized, High-Converting Commerce Experiences with Adobe and AWS
10 Strategies for Creating Personalized, High-Converting Commerce Experiences with Adobe and AWS The world of eCommerce is changing rapidly. Customers are hyper-connected and expect greater personalization, more flexibility, and simplified purchasing. Consumers have also come to expect seamless, digital-first shopping experiences. Between 2019 and 2021, the number of online shoppers expanded dramatically, increasing by more…
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Ihre geschäftliche Zukunft wartet auf Sie.
Ihre geschäftliche Zukunft wartet auf Sie. Bei uns gibt es tatsächlich ein „free lunch“: Unser neuer B2B-Report zur Nutzung von Technologien beschäftigt sich mit der Zukunft des E-Commerce und ist jetzt verfügbar. Freuen Sie sich auf 18 Seiten mit neuen Erkenntnissen in Bezug auf die Kernfrage: Wie treiben führende B2B-Unternehmen neue Entwicklungen im E-Commerce voran?…
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Sustainable Production and Distribution: A Food Industry Playbook
Sustainable Production and Distribution: A Food Industry Playbook Consumers have already made lifestyle changes to protect the environment, like using metal straws and reusable bags. Now, their focus has expanded into more sustainable food choices – and they are actively seeking brands that prioritize lower emissions and ethical practices. But becoming a sustainable food producer…
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Modernise, Optimise, Strategise: How to Thrive During Food & Beverage Market Turbulence
Modernise, Optimise, Strategise: How to Thrive During Food & Beverage Market Turbulence Aptean Food & Beverage ERP is built specifically by the industry, for the industry, to give you full control of your growing business while also retaining all the flexibility you need to respond dynamically in a fast-moving food environment. We pride ourselves on…
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The Proof is in the ERP: Mitigating Risks, Saving Money and Increasing Profits with Aptean
The Proof is in the ERP: Mitigating Risks, Saving Money and Increasing Profits with Aptean Food and beverage businesses like yours come to Aptean searching for solutions. Our teams have worked with many companies across all product segments, learning the ins and outs of their operations and the common challenges they face, and work closely…