Author: wpAdmin

Ebook: Building a Customer-Centric Product Roadmap Good product development happens when an entire organization works together, combining each team’s skills with deep customer feedback to create a product bigger than the sum of its parts. But achieving that state is easier said than done… especially when product teams are balancing a tangled web of internal…

On-Demand Demo: Airtable for Product Teams Watch the demo to see how leading organizations like Netflix, Shopify, and Amazon transform work with Airtable. We walk through how teams democratize information accessibility with a single source of truth, visualize the same information in different ways, and automate work to free up time. Watch Webinar

ENRICHIR LES RAPPORTS HUMAINS Améliorez l’expérience client grâce à la puissance puissance et le potentiel de l’IA AU SOMMAIRE DE CET EBOOK : Les leçons tirées des déploiements de l’IA de première génération Les stratégies indispensables à un déploiement d’IA réussi (un indice : tout est dans l’humain) Les success stories de nos clients sur…

ENGAGEMENT DIGITAL : LES BONNES PRATIQUES Optimisez vos expériences clients et collaborateurs La demande en services et produits digitaux a véritablement explosé partout dans le monde. Pour 80 % des clients, l’expérience qu’offre une entreprise compte désormais tout autant que ses produits. Seule solution pour les sociétés : renforcer l’efficacité de leur engagement en alliant…

ENRICHING HUMAN CONNECTIONS Improve customer experiences with the power and possibility of AI IN THIS EBOOK, YOU’LL GET: Critical lessons from first-generation AI deployments Key strategies for AI success today (Hint: it’s all about the people) Targeted use cases your peers have already employed — and succeeded with Early proponents of AI overpromised — and…

PRACTICAL GUIDE TO VOICE IN THE MODERN CONTACT CENTRE The role of voice has evolved. Your strategy for it should, too. As customers embrace digital channels, voice might seem hopelessly old fashioned. It’s easy to overlook in your planning, but that’s a mistake you can’t afford to make. Voice still matters, and it should still…

DIGITAL ENGAGEMENT BEST PRACTICES Supercharge your customer and employee experiences Businesses worldwide have seen a massive acceleration in demand for digital products and services. And 80% of customers now consider their experience with a company to be as important as its product. That means companies must engage smarter — combining the best of AI and…

RECESSION-PROOF YOUR CX Explore four proven strategies to thrive through volatility In volatile times, the reflex response is to cut costs and do more with less. But cut too much — or the wrong things — and your customer experience (CX) suffers. But customers are rethinking their budgets, too. And they’re growing choosier about where…

IDC MarketScape: Worldwide SIEM 2022 Vendor Assessment Security information and event management (SIEM) is the central technology in many security operations centers (SOCs) as the collection point of telemetry data from the many other security tools in use such as firewalls, endpoint systems, cloud security systems, network detection systems, email security systems, and identity systems.…

3 Essential Strategies for Multicloud Success Leverage data to overcome multi-cloud and hybrid-cloud complexity Organizations are accelerating their cloud journeys to achieve greater levels of agility, resilience, and innovation. They’re adopting multi-cloud and hybrid cloud environments to optimize cost and take advantage of best-of-breed services. However, multiple public and private clouds — each with dozens…