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Records & Information Management best practises A practical approach to building a comprehensive and compliant RIM programme While we live in the Information Age, not all information created or received by an organisation rises to the level of being an official business record — this important subset requires deliberate management because these records provide evidence…

Specialty Pharmacies: A Health System Catalyst for Growth With the ongoing trajectory of specialty medication growth continuing, health systems need a strategy to capitate expenses or maximize revenue opportunities to offset these increasing supply costs. Outpatient specialty pharmacies are often an overlooked, yet high-reward opportunity for hospitals to better serve their communities and employees. The…

Building a Robust Digital Customer Service in 2025: The Future of AI-Driven Channel-less Support Wednesday, April 09, 2025 2:00 PM Eastern Daylight Time  1 hour You are registered for this event. Audience members may arrive 15 minutes before the scheduled start time. Speakers: Brian Cantor Principal Analyst, CCW Digital Brian is Managing Director, Digital at…

Building a Robust Digital Customer Service in 2025: The Future of AI-Driven Channel-less Support Wednesday, April 09, 2025 2:00 PM Eastern Daylight Time  1 hour Register Now! Register Now! By 2025, customer expectations for digital care will be higher than ever—instant, personalized, and seamlessly connected across every channel. Yet, many businesses still face inefficiencies due…

ACCESS THE REPORT Today, almost everyone is a digital consumer, each engaging with and consuming digital information differently. Yet, many healthcare organizations struggle to create effective digital experiences that cater to the diverse needs and expectations of different generations. Developing a digital strategy that resonates with everyone from Baby Boomers to Gen Alpha requires a…